Privacy Policy
We appreciate your interest in our website. Protecting your privacy is very important to us. Below, we provide detailed information about how we handle your data.
Storage of access data in server log files
You can visit our website without providing any personal information. We only store access data in so-called server log files, such as the name of the requested file, the date and time of the request, the amount of data transferred, and the requesting provider. This data is evaluated exclusively to ensure the smooth operation of the site and to improve our offerings, and does not allow us to identify you personally.
Data Collection and Use for Contract Processing and When Opening a Customer Account
We collect personal data when you voluntarily provide it to us as part of your order, when contacting us (e.g., via the contact form or email), or when opening a customer account. The data collected is indicated in the respective input forms. We use the data you provide to process the contract and handle your inquiries. After the contract has been fully processed or your customer account has been deleted, your data will be blocked for further use and deleted after the statutory retention periods have expired, unless you have expressly consented to further use of your data.
Data Transfer for Contract Fulfilment
To fulfill the contract, we transfer your data to the shipping company responsible for delivery, to the extent necessary for the delivery of ordered goods. Depending on which payment service provider you select during the ordering process, we transfer the payment data collected for this purpose to the financial institution responsible for the payment and, if applicable, to payment service providers commissioned by us or to the selected payment service. In this regard, the privacy policy of the respective payment service provider applies.
Use of Data When Subscribing to the Email Newsletter
When you subscribe to our newsletter, we use the data required for this purpose or separately provided by you to send you our email newsletter on a regular basis in accordance with your consent. You may unsubscribe from the newsletter at any time by either sending a message to the contact address provided below or by clicking the link provided for this purpose in the newsletter.
Use of Data for Direct Mail and Your Right to Object
In addition, we reserve the right to store your first and last name, your mailing address, and—to the extent we have received this additional information from you within the scope of the contractual relationship—other voluntary information (e.g., title, academic degree) and to use it for our own advertising purposes, e.g., to send you interesting offers and information about our products via regular mail. You may object to the storage and use of your data for these purposes at any time.
Use of Cookies
We use cookies to make visiting our website more appealing and to enable the use of certain features. Some of the cookies we use are deleted at the end of the browser session (so-called session cookies). Other cookies remain on your device and allow us to recognize your browser on your next visit (persistent cookies). You can configure your browser to notify you when cookies are set and decide individually whether to accept them or to generally block the acceptance of cookies. If you do not accept cookies, the functionality of our website may be limited.
Web Analytics, Tracking, and Pixels
We use Google Analytics, Meta Pixel, and other tracking pixels (e.g., for remarketing and conversion tracking) to analyze user behavior, optimize our advertising, and measure shopping cart and purchase processes. The information generated in this process regarding your use of this website is generally transmitted to the servers of the respective providers and stored there. By enabling IP anonymization, your IP address is truncated within Switzerland or the EU/EEA. Only in exceptional cases is the full IP address transmitted to servers in the U.S. and truncated there. The collected data is used to optimize our offerings and is not combined with other data. You can prevent the storage of cookies by adjusting your browser settings accordingly or by using opt-out links.
Address Validation by Google
To ensure the correct delivery of your orders, we use Google services to validate and complete address and contact information. In this process, entered data (e.g., address or phone number) may be automatically verified to prevent input errors and ensure smooth processing.
SMS Marketing and Abandoned Cart
Our website uses cookies and plug-ins to track which items you have added to your shopping cart or whether you have abandoned your shopping cart. Based on this information, we may send you a reminder about your shopping cart via SMS, provided you have given your consent. If you provide us with your phone number, we will use it exclusively for the agreed-upon purposes, in particular:
- for contract fulfillment
- to deliver SMS notifications (e.g., shopping cart reminders, order or shipping information)
- to send marketing SMS messages, provided you have consented to this
Your phone number will only be disclosed to third parties if this is necessary for the fulfillment of the contract or if you have expressly consented to it.
Disclosure of Data to Third Parties
The data collected in the context of SMS marketing (in particular opt-in information and consent to receive text messages) will not be shared with or sold to unaffiliated third-party companies.
Location tracking and location-based services
If our website or mobile services collect location data (e.g., via GPS, IP address, or browser settings), this is done exclusively to provide you with location-based features and information, such as:
- Displaying the nearest stores or retailers
- Personalized offers based on your location
- Technical optimization of our services
The data is stored only for as long as necessary to provide the service and is not shared with third parties without your consent.
Rights of Data Subjects
You have the right to request information at any time regarding the personal data we have stored, as well as the right to have this data corrected, deleted, or its processing restricted. You also have the right to receive your data in a commonly used format. Please contact the address listed below for this purpose.
Data Security
We implement technical and organizational security measures to protect the data we manage against manipulation, loss, destruction, or access by unauthorized persons. Our security measures are continuously improved in line with technological developments.
Data Transfer Abroad
The use of Google, Meta, and other tracking service providers may result in the transfer of data to countries outside Switzerland, particularly to the United States. We ensure that appropriate safeguards (e.g., EU Standard Contractual Clauses or the Data Privacy Framework) are in place to guarantee an adequate level of data protection.
Data Controller
BONSANA AG
Hubrainweg 19
8124 Maur
Switzerland
Email: info@BONSANA.ch
