Return Policy

Since we sell our products to retailers both directly and indirectly (through distributors), we cannot process returns for purchases made outside of www.bonsana.ch.

If you wish to return a product, please contact your point of purchase in accordance with the retailer's return policy to receive a refund or exchange. We recommend that you always keep your receipt and review the retailer's return policy.

If for any reason you do not wish to keep a product ordered on www.bonsana.ch, you may return new and unused items within 14 days of receipt. We will refund the purchase price of the products, minus shipping and handling fees. Items must be returned in their original condition. No refunds will be issued for used products.

If you receive a defective or incorrect product, please return the item to us within 14 days. We will refund the purchase price, including return shipping costs.