Terms and Conditions
1. Scope
The following Terms and Conditions apply exclusively to all orders placed through our online store. Any deviations from these Terms and Conditions are only valid if we confirm them in writing.
2. Offer and Conclusion of Contract
By listing products in the online store, we make a binding offer to enter into a contract for these items. You may initially add our products to your shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained during the ordering process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking the order button. Immediately after submitting the order, you will receive a confirmation via email. However, the purchase contract is already concluded when you click the order button.
3. Contract Language, Storage of Contract Text
The languages available for concluding the contract are German and English.
We do not store the contract text.
4. Shipping Terms
Shipping costs are added to the listed product prices. You can find more details on the shipping costs in the product listings.
Dates and delivery times stated in the order confirmation are non-binding unless otherwise expressly agreed in writing. Any specific delivery times and dates provided by BONSANA AG are subject to correct and timely delivery to BONSANA AG by suppliers and manufacturers.
We do not deliver to package lockers.
5. Retention of Title
The goods remain our property until full payment has been made.
6. Damage During Transport
Complaints regarding damage, delays, loss, or poor packaging must be reported to us immediately upon receipt of the shipment.
7. Warranty and Guarantees
Unless expressly agreed otherwise below, the statutory warranty applies.
The information in our sales documents (drawings, illustrations, dimensions, weights, and other specifications) is to be understood only as approximate values and does not constitute a representation of characteristics, unless they are expressly designated as binding in writing.
Warranty claims expire one year after delivery, or two years for consumers, unless otherwise expressly agreed in writing. Failure to follow the instructions for use voids any warranty to the extent that the defect is attributable to such failure. This also applies if the defect is attributable to improper use, storage, or handling. Minor deviations from the warranted characteristics of the goods do not give rise to warranty rights. Liability for normal wear and tear as well as consumables and accessories is excluded. Warranty claims against BONSANA AG are available only to the original purchaser and are not transferable.
Information regarding any applicable additional warranties and their specific terms can be found with each product and on dedicated information pages in the online store.
Customer Service: You can reach our customer service team for questions, complaints, and claims on weekdays from 9:00 a.m. to 5:00 p.m. by phone at 044 980 44 22 or by email at help@bonsana.ch
8. Liability
BONSANA AG’s liability is excluded to the extent permitted by law.
9. Privacy Policy
The Privacy Policy is an integral part of these Terms and Conditions. By accepting these Terms and Conditions, you also agree to the Privacy Policy.
10. Governing Law and Jurisdiction
The legal relationship between you and us is governed exclusively by Swiss law (excluding the United Nations Convention on Contracts for the International Sale of Goods of April 11, 1980 (CISG)). The place of jurisdiction is Ebmatingen, ZH.
