• Established in 1996 - Exclusive distributor of selective brands
  • Delivery within 24 hours
  • Shipping from Switzerland - Free shipping from CHF 50**

Return policy

As we sell our products both directly and indirectly (via distributors) to retailers, we are unable to process returns for purchases made outside of www.bonsana.ch.

If you wish to return a product, please contact your point of sale in accordance with the retailer's returns policy for a refund or exchange. We recommend that you always keep your receipt and check the retailer's returns policy. If for any reason you do not wish to keep a product ordered on www.bonsana.ch, you can return new and unused items within 14 days of receipt. We will refund the purchase cost of the products minus shipping and handling changes. Items must be returned in their original condition. There will be no refund for used products. If you receive a defective or incorrect product, please return the item to us within 14 days. We will refund the purchase cost, including the return postage.

  • Established in 1996 - Exclusive distributor of selective brands
  • Delivery within 24 hours
  • Shipping from Switzerland - Free shipping from CHF 50**