GENERAL TERMS AND CONDITIONS
1 Scope of application
The following GTC apply exclusively to all orders placed via our online shop. Deviations from these GTC are only effective if we confirm them in writing.
2 Offer and conclusion of contract
By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially place our products in the shopping basket without obligation and correct your entries at any time before sending your binding order by using the correction aids provided and explained for this purpose in the order process. The contract is concluded when you accept the offer for the goods contained in the shopping basket by clicking on the order button. Immediately after sending the order, you will receive another confirmation by e-mail. However, the purchase contract is already concluded when you click on the order button.
3 Contract language, contract text storage
The languages available for the conclusion of the contract are German and English.
The text of the contract is not saved by us.
4. terms of delivery
Shipping costs are added to the indicated product prices. You can find out more about the shipping costs in the offers.
Dates and delivery periods in the order confirmation are non-binding, unless expressly agreed otherwise in writing. The specification of certain delivery periods and delivery dates by BONSANA AG is subject to the correct and timely delivery to BONSANA AG by suppliers and manufacturers.
We do not deliver to packing stations.
5 Retention of title
The goods remain our property until full payment has been received.
6 Transport damage
Complaints regarding damage, delay, loss or poor packaging must be reported to us immediately upon receipt of the consignment.
7 Warranty and guarantees
Unless expressly agreed otherwise below, the statutory warranty shall apply.
The information in our sales documents (drawings, illustrations, dimensions, weights and other services) are only to be understood as approximate values and do not constitute a guarantee of properties unless they are expressly designated as binding in writing.
Warranty claims shall expire [1 year and for consumers 2 years] after delivery, unless expressly agreed otherwise in writing. If the instructions for use are not complied with, any warranty shall lapse insofar as the defect is attributable to this. This also applies if the defect is due to improper use, storage and handling. Insignificant deviations from the warranted characteristics of the goods shall not trigger any warranty rights. Liability for normal wear and tear and consumables/accessories is excluded. Warranty claims against BONSANA AG are only available to the direct purchaser and are not transferable.
Information on any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop.
Customer service: You can reach our customer service for questions, complaints and objections on weekdays from 9:00 a.m. to 5:00 p.m. by calling 044 980 44 22 or by e-mail at help@bonsana.ch.
8 Liability
The liability of BONSANA AG is excluded to the extent permitted by law.
9. data protection
The privacy policy is an integral part of these GTC. By accepting these GTC, you also agree to the privacy policy.
10 Applicable law and place of jurisdiction
The legal relationship between you and us is governed exclusively by Swiss law (to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods of 11 April 1980 (CISG)). The place of jurisdiction is Ebmatingen ZH.